Order Change & Cancellation Policy

At Humanrainbows, we understand that customers may occasionally need to cancel or modify their orders. Our goal is to make the process as smooth as possible while ensuring timely processing and fast shipping.

This policy outlines the conditions, timelines, and limitations for modifying or canceling an order placed on our website. It applies to all orders shipped within the 50 U.S. states.

1. Order Processing Times

To ensure your items are delivered efficiently, our system begins processing orders shortly after they are confirmed.

Daily Cut-Off Time: 5:00 PM EST (Monday – Friday).
Processing Schedule: Orders placed after the cut-off, on weekends, or during holidays will begin processing on the next business day.
Modification Window: Once processing begins, cancellation or modifications are no longer guaranteed.

Order Flow Overview

Stage	Description	Status
Order Placed	Order successfully submitted	Modification possible
Processing	Order is being picked and packed	Not guaranteed
Handling	Preparing for shipment (1–2 days)	Cancellation unlikely
Shipped	Carrier receives the package	Cannot cancel; follow return process

2. Order Cancellation Policy

2.1 When Cancellation Is Allowed

You may request a cancellation within 12 hours of placing your order, provided that the order has not entered the processing stage.

Order Status: Payment Completed, Not Processed: Full cancellation allowed.
Order Status: Processing Started: Not guaranteed; we will attempt to stop it if possible.
Order Status: Shipped: No cancellation. Please follow our Return Policy after delivery.

How to Request Cancellation:

Email us at: support@humanrainbows.com

Please include:

Full name
Order number
Reason for cancellation

2.2 When Cancellation Is Not Possible

Cancellation cannot be provided when:

The order is already being packed.
A shipping label has been created.
The order has already been picked up by the carrier.
The request is made more than 12 hours after the order was placed.

3. Changing or Modifying an Order

We support changes whenever possible, depending on the current processing stage of your order.

3.1 Types of Changes Allowed

Size or color changes.
Product swaps (of equal or different value).
Shipping address corrections.
Contact information updates.
Adding/removing items.

3.2 Address Changes

Address corrections must be submitted immediately.

Not Processed: Change allowed.
Processing: Not guaranteed.
Shipped: No changes possible. You may attempt a carrier reroute through the carrier's website (fees may apply).

4. Fees and Refunds

No Fees: There are no cancellation fees if the order is canceled before processing.
Price Adjustments: * If the new item costs more, we will send a payment link for the difference.
- If the new item costs less, the difference will be refunded to your original payment method.

5. Orders Already Shipped

Once an order has shipped, it cannot be canceled or changed.

Customers must wait for the package to be delivered and then initiate a return.
Please refer to our Return & Refund Policy (30-day return window, no restocking fees).

6. Special Circumstances

Out-of-Stock Items: If an item becomes unavailable before processing, we will offer a full refund or a replacement of equal value.
Duplicate Orders: If you accidentally placed duplicate orders, notify us immediately. We will refund the duplicate if it hasn't shipped.
Checkout Mistakes: Errors in size, variant, or quantity must be reported within 12 hours.