Shipping Policy

Welcome to Humanrainbows. We are committed to delivering your orders quickly and reliably. Below are the details of our shipping procedures and policies.

Shipping Coverage

We currently ship within the United States only, including:

All 50 U.S. states (including Alaska and Hawaii)
The contiguous United States
APO / FPO / DPO military addresses (subject to carrier approval)

At this time, international shipping is not available.

Shipping Costs & Carriers

We offer simple, flat-rate shipping to ensure transparency with no hidden fees.

Flat Rate Shipping: $6.99
Our Carriers: We partner with USPS, UPS, FedEx, and DHL eCommerce to ensure delivery efficiency based on your location and package size.

Delivery Timeline

Your order’s journey consists of two phases: Handling and Transit.

1. Handling Time: 1–2 Business Days

All orders require processing before shipment. This includes:

Quality inspection and secure packaging.
Shipping label preparation and carrier handover.

2. Shipping Time (Transit): 3–7 Business Days

Once picked up by the carrier, delivery typically takes 3–7 business days nationwide.

Note: Orders to Alaska, Hawaii, rural areas, or APO addresses may require additional transit time.

Total Estimated Delivery: 4–9 business days.

Business Hours & Cut-Off Time

Orders placed outside of business hours will begin processing on the next business day.

Business Hours (EST): Monday – Friday, 9:00 AM – 5:00 PM
Daily Cut-Off Time: 5:00 PM EST
Weekend Policy: Closed Saturday & Sunday (Orders placed over the weekend ship Monday/Tuesday).

Tracking Your Order

Once your order ships, you will receive a confirmation email featuring:

Carrier name and tracking number.
A direct tracking link.
Estimated delivery date.

Please allow 24–48 hours for tracking information to update in the carrier's system.

Customer Responsibilities

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address (including apartment or unit numbers). Humanrainbows cannot refund or replace orders lost due to incorrect information provided at checkout.

Returned-to-Sender

If a package is returned due to an incorrect address, refusal, or being unclaimed:

Customers are responsible for reshipment costs.
Original shipping fees are non-refundable.

Issues & Support

Damaged Items

If your package arrives damaged, please contact us within 48 hours with clear photos of the packaging and the product.

Missing or Lost Packages

Marked Delivered but Missing: Please check with neighbors, building management, or your local post office before contacting us.
Confirmed Lost: If a carrier confirms a package is lost in transit, we will issue a replacement or a full refund.